At ELEVATE FAITH CHURCH, we are grateful for the generosity of our donors and supporters. Contributions help support our religious ministry, church facility development, community outreach, and related organizational activities.

This Donation Refund Policy explains when a donation may be refunded and how to request assistance with a donation transaction.

1. Nature of Donations

Donations made to ELEVATE FAITH CHURCH are voluntary contributions.

Once a donation has been successfully processed, it is generally considered final and non-refundable, except in the circumstances described in this policy or where a refund is required by applicable law.

Donations may support the organization’s religious, charitable, ministry, building, community outreach, and operational activities.

2. When a Refund May Be Requested

We may review refund requests in the following circumstances:

Duplicate Donation

If the same donation was accidentally processed more than once because of a technical or payment-processing error, we may review the duplicate transaction for a refund.

Incorrect Donation Amount

If you accidentally entered an incorrect donation amount, please contact us as soon as possible. We will review the request based on the circumstances and whether the transaction has already been processed or funds have been allocated.

Unauthorized Transaction

If you believe a donation was made without your authorization, please contact us promptly.

For transactions involving a compromised card or bank account, you should also contact your financial institution or payment provider immediately.

Technical or Processing Error

If a technical issue resulted in an incorrect charge or other payment-processing problem, please contact us so that we can investigate the transaction.

3. Donations Are Not Automatically Refundable

A request for a refund does not automatically guarantee that a refund will be issued.

Each request will be reviewed based on:

The nature of the transaction
The reason for the request
Whether the transaction was successfully processed
Applicable payment-provider rules
Applicable law
Whether the donation was already allocated or used for organizational purposes

We will communicate the outcome of the request after reviewing the available information.

4. How to Request a Refund

If you believe a donation was made in error or an unauthorized transaction occurred, please contact us as soon as reasonably possible.

For faster assistance, please provide:

Full name
Email address used during the donation
Transaction date
Donation amount
Transaction or confirmation number, if available
Last four digits of the payment card, if relevant

Do not send your full credit/debit card number, CVV/security code, password, or banking login information by email.

Donation Support

Email:
elevatefaith.church6300@gmail.com

Phone:
+1 (476) 534-6542

Mailing Address:
5885 S Durango Dr
Las Vegas, NV 89113
USA

5. Refund Review Process

After receiving a refund request, we may review the relevant transaction and, where necessary, confirm details with the payment processor.

If additional information is required, we may contact the donor using the information provided with the original donation.

Approved refunds will normally be returned to the original payment method used for the donation.

We do not normally issue refunds to a different card, bank account, person, or third party.

6. Refund Processing Time

Once a refund has been approved and submitted, please allow approximately 5–10 business days for the funds to appear on the original payment method.

The actual processing time may vary depending on the payment provider, bank, card issuer, or financial institution.

ELEVATE FAITH CHURCH does not control the processing time of third-party financial institutions.

7. Payment Processing & Security

Online donations may be processed through third-party payment providers.

Payment information may be transmitted directly to the applicable payment processor and may be subject to that provider’s own terms, privacy policy, and security procedures.

ELEVATE FAITH CHURCH does not intentionally store complete credit or debit card numbers or card security codes on its website.

We use reasonable security measures and HTTPS/SSL technology where applicable to help protect information transmitted through our website.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Chargebacks & Unauthorized Transactions

If you do not recognize a transaction, please contact us promptly so that we can investigate it.

If your payment method has been compromised or used without authorization, you should also contact your bank, card issuer, or payment provider immediately.

Nothing in this policy is intended to restrict any rights or protections available to donors under applicable law or the rules of the relevant payment provider.

9. Donation Receipts & Tax Information

Where applicable, donation receipts or contribution records may be provided for eligible donations.

The tax treatment of a donation depends on applicable law and the donor’s individual circumstances.

ELEVATE FAITH CHURCH does not provide individual tax, legal, or financial advice.

For questions about whether a contribution is tax-deductible, donors should consult a qualified tax professional.

For organizational tax-exemption information, please review our Tax & Registration Information page.

10. Donor Privacy

Information submitted in connection with a refund request will be handled according to our Privacy Policy.

We do not ask donors to provide sensitive payment credentials through email.

Please do not send:

Full card numbers
CVV/security codes
Online banking passwords
Account passwords
Security questions or answers

Our Privacy Policy explains how personal information, cookies, analytics technologies, and third-party services may be handled.

11. Policy Changes

We may update this Donation Refund Policy from time to time to reflect changes in our donation processes, payment providers, organizational practices, or applicable requirements.

The “Last Updated” date at the top of this page will be updated when material changes are made.

12. Contact Us

For questions regarding donations, refund requests, payment errors, donation receipts, or contribution records, please contact:

ELEVATE FAITH CHURCH

Address:
5885 S Durango Dr
Las Vegas, NV 89113
USA

Phone:
+1 (476) 534-6542

Email:
elevatefaith.church6300@gmail.com

Office Hours:
Monday–Friday, 9:00 AM–5:00 PM CST