Refund / Donation Policy
Refund / Donation Policy
Refund & Donation Policy
Effective Date: September 11, 2026
At ELEVATE FAITH, we are deeply grateful for the generosity and support of our donors, partners, and community members. Your voluntary contributions directly fund our active church sanctuary construction, community outreach initiatives, and ministry operations.
Because we hold every financial gift as a sacred trust, we maintain absolute financial transparency and adhere to clear policies regarding voluntary contributions and refunds.
1. Nature of Charitable Donations
All financial contributions made to ELEVATE FAITH—whether through our website, electronic bank transfers, or physical checks—are strictly voluntary and non-refundable in standard circumstances.
Once a donation is processed, funds are immediately allocated toward ongoing building expenses, material purchases, permits, or specific charitable community assistance programs.
2. Refund Exceptions & Considerations
While donations are generally non-refundable, ELEVATE FAITH understands that errors can occasionally occur during the online checkout process. We will honor requests for a refund under the following specific circumstances:
-
Duplicate Charges: If an technical error occurs on our payment processing platform resulting in a duplicate or accidental multiple charge for a single intended donation.
-
Incorrect Amount Entered: If a donor inadvertently enters an incorrect dollar amount (e.g., typing $1,000 instead of $100).
-
Unauthorized or Fraudulent Transactions: If a donation was made using a credit card or bank account without the legal cardholder's knowledge or authorization.
3. How to Request a Refund
If you believe a donation error has occurred on your account, please submit a written refund request within 7 business days of the transaction date.
To request a refund, please provide your full name, transaction date, donation amount, and the last 4 digits of the card used (do not send full credit card numbers via email) to our support team:
-
Email: info@elevatefaith.com
-
Phone: +1 (476) 534-6542
-
Mailing Address: 1801 E Parmer Ln, Austin, TX 78754, USA
4. Refund Processing & Timelines
-
Approved refund requests will be credited back to the original payment method used at the time of donation. Under no circumstances will refunds be issued in cash or transferred to an alternative third-party account.
-
Once approved, please allow 5 to 10 business days for the credit to reflect on your bank or credit card statement, depending on your financial institution.
5. Donor Privacy & Security
All financial transactions conducted on the ELEVATE FAITH platform are processed using high-grade SSL encryption and secure payment gateways. ELEVATE FAITH does not store complete credit card or debit card credentials on local servers, ensuring your payment data remains protected at all times.
6. Contact Us
For any questions, tax receipts, or inquiries regarding your donations, please reach out to our administrative team:
-
Organization Name: ELEVATE FAITH
-
Physical Address: 1801 E Parmer Ln, Austin, TX 78754, USA
-
Direct Phone: +1 (476) 534-6542
-
Support Email: info@elevatefaith.com
-
Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM (CST)
Refund & Donation Policy
Effective Date: September 11, 2026
At ELEVATE FAITH, we are deeply grateful for the generosity and support of our donors, partners, and community members. Your voluntary contributions directly fund our active church sanctuary construction, community outreach initiatives, and ministry operations.
Because we hold every financial gift as a sacred trust, we maintain absolute financial transparency and adhere to clear policies regarding voluntary contributions and refunds.
1. Nature of Charitable Donations
All financial contributions made to ELEVATE FAITH—whether through our website, electronic bank transfers, or physical checks—are strictly voluntary and non-refundable in standard circumstances.
Once a donation is processed, funds are immediately allocated toward ongoing building expenses, material purchases, permits, or specific charitable community assistance programs.
2. Refund Exceptions & Considerations
While donations are generally non-refundable, ELEVATE FAITH understands that errors can occasionally occur during the online checkout process. We will honor requests for a refund under the following specific circumstances:
-
Duplicate Charges: If an technical error occurs on our payment processing platform resulting in a duplicate or accidental multiple charge for a single intended donation.
-
Incorrect Amount Entered: If a donor inadvertently enters an incorrect dollar amount (e.g., typing $1,000 instead of $100).
-
Unauthorized or Fraudulent Transactions: If a donation was made using a credit card or bank account without the legal cardholder's knowledge or authorization.
3. How to Request a Refund
If you believe a donation error has occurred on your account, please submit a written refund request within 7 business days of the transaction date.
To request a refund, please provide your full name, transaction date, donation amount, and the last 4 digits of the card used (do not send full credit card numbers via email) to our support team:
-
Email: info@elevatefaith.com
-
Phone: +1 (476) 534-6542
-
Mailing Address: 1801 E Parmer Ln, Austin, TX 78754, USA
4. Refund Processing & Timelines
-
Approved refund requests will be credited back to the original payment method used at the time of donation. Under no circumstances will refunds be issued in cash or transferred to an alternative third-party account.
-
Once approved, please allow 5 to 10 business days for the credit to reflect on your bank or credit card statement, depending on your financial institution.
5. Donor Privacy & Security
All financial transactions conducted on the ELEVATE FAITH platform are processed using high-grade SSL encryption and secure payment gateways. ELEVATE FAITH does not store complete credit card or debit card credentials on local servers, ensuring your payment data remains protected at all times.
6. Contact Us
For any questions, tax receipts, or inquiries regarding your donations, please reach out to our administrative team:
-
Organization Name: ELEVATE FAITH
-
Physical Address: 1801 E Parmer Ln, Austin, TX 78754, USA
-
Direct Phone: +1 (476) 534-6542
-
Support Email: info@elevatefaith.com
-
Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM (CST)